FAQs

Delivery

What are the shipping fees?

Free of charge. However, there might be import tax imposed base on your country's import regulation.

Do you ship internationally?

We ship worldwide.

How can I track my package?

You will receive an email with the tracking link when your package is ready and collected by DHL.

How long will it take to receive my package?

We uses DHL Express which takes 2 - 3 working days to reach your destination.

Can I self-collect at your retail stores?

Self-collection is not available at this moment. 

Payment

What payment methods are accepted?


We accept Visa, MasterCard, and American Express cards to make payments.

What if my payment has failed?

There may be several reasons for why payment for an order has failed. Please reach out via contact us if you require our assistance.

Is PayPal secure?

Yes, we keep all your information safe and secure. When you make a payment using PayPal, we do not receive sensitive financial information like your credit card or bank account number.

Order & Returns

How do I place an order?

Click add to cart on a product and checkout with your credit/debit card. You will receive an email upon successful order.

How can I return my product?

Please contact us before visiting our retail stores.